2016年3月30日星期三

Customer Experience - Network dating

Promotion stand
Tickets



  












I have attended one of the events which is called 'networking dating' and it was held by my classmates. This event aimed to raise money to the charity which helped people who had human communication disorders.
Pre-event experience
Which attracts most is that it provides a platform for people in the university to make friends. As an international student, it was a good chance for us to make friends with local students. 
The detailed information of the event was known through their facebook event page and people could ask them question in their promotion stand. The ticket I bought was sent to me before the event and each of the ticket had its own number. 
During the event
I arrived at the event venue on time. People should wait in the queue. The reception gave me a number of the table where I should sit. When I sat there, a person came to me and asked what I wanted to drink which made me feel good about this event. However, the event didn't start on time which made me feel a little bit annoyed. During the event, there were several activities. One of the activities was the 2 minutes short talk. Most of the attendees were shy to talk with each other and 2 minutes were a little short for people to talk enough. During the event, there was a video of the charity which let us know more about the charity. 
After the event experience
The people you talked to didn't have any further conversation with you after the event. And, actually, I made no friend in the event but it might be because I was not good at communicating with others.
Comments
First, the customer service of the event was good such as clothes storing. And everything , before the event started, was orderly. However, during the event, there were some problems. One of the activities was a little confusing and the organizers didn't know the rules clearly as well. Thus, there was a moment that people was in a mess. The organizer should clear the rules in advance. Then, because most of people were shy to communicate with others, organizers should do some measures to active the atmosphere. Besides, the event should start on time so that consumers would be able to come to the event again and build the consumer loyalty. Though there were some problems and I made no friend, I still enjoyed the event.